People Skills for Project Leaders and Team

Art Pittman gave a chapter meeting discussion on people skills for project leaders. Here are some take-aways that I noted:

Dirty little secret of project management: It is all about the people

DAC (remember I blogged about this in my last post)
- D: Direction (Vision)
- A: Alignment (Get the resources)
- C: Commitment (Team)

Emotional Intelligence
- Self-Perception - Awareness
- Self - Expression - How you assert
- Interpersonal - empathy
- Decision Making
- Stress Management

Great Quote:

"People are emotional first and rational second: Logic makes people think; emotions make people act"

What makes a best team
- Well-oiled machine
- Know your purpose and role
- Everyone work together.
- Everyone knew what was happening - picked up for each other
- project has good leadership
- great support from top

What makes a worst team
- No idea of the project goal
- Out of focus
- Each individual has their own agenda
- Illusion that the team is strong - but the team is "tangled"

Top Team Skills
- Contributors
- Communication
- Understanding of a common goal
- Diversity
- Commitment from team members/leadership
- Cross-functional synergy
- Trust
- Collaboration
- Accountability
- Flexibility - Learn/Adapt
- Leadership
- Positive Attitude

"Cost of trust doubles the cost of business"

Sincere apology
- Sincere
- Intentional
- No excuses
- Consequences
- Empathy
- Retribution (What Ill do going forward)
- Expect - may need some time

Giving Feedback
SBI (Situation, Behavior, Impact)

It was a great session. For additional information, go to pmitriadnc.org


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